Competencies 1-6

  1. Communicating

    To solicit and provide work-related information to increase clarity and understanding by:

    • Readily sharing information;
    • Demonstrating a genuine interest in receiving information from others;
    • Encouraging others to offer their ideas or opinions;
    • Adapting the content and style of communication to the audience;
    • Employing discretion and respecting confidentiality and personal privacy.

     

  2. Building Partnerships

    To interact with clients, suppliers, stakeholders, employees and other groups in a manner which furthers the organization's ability to provide products and services through:

    • Sharing information with all relevant groups;
    • Treating stakeholders and employees as partners with common goals;
    • Elucidating the common ground between potentially rival groups in order to gain their cooperation in mutually beneficial endeavours;
    • Setting personal agendas aside when participating in cross-functional or inter-organizational projects.

     

  3. Demonstrating Flexibility

    To adjust one's behaviour to meet the demands of a changing work environment by:

    • Remaining productive through periods of transition;
    • Adapting quickly to deal with emerging opportunities or risks;
    • Working effectively with a variety of situations, individuals or groups;
    • Accepting ambiguity and uncertainty in the environment;
    • Embracing new methods of working.

     

  4. Being Proactive

    To pursue new opportunities that are beneficial to the organization and to achieve desired results through:

    • Acting in a decisive and committed way to ensure that key objectives are met on time;
    • Establishing priorities, identifying critical tasks and pushing projects forward;
    • Remaining accountable throughout a project and delivering on commitments;
    • Evaluating the arguments for and against a new endeavour;
    • Trying out new ideas that might possibly fail;
    • Supporting others when they take calculated risks.

     

  5. Being a Team Player

    To contribute to group objectives in a team environment through:

    • Cooperating and interacting well with others;
    • Contributing actively and fully to team projects;
    • Working collaboratively as opposed to competitively with others;
    • Acknowledging diverse opinions, addressing relevant concerns and working towards consensual solutions that enhance the output of the team.

     

  6. Committing to Excellence

    To meet or exceed internal and external standards for products and services through:

    • Showing awareness of organizational goals and standards of excellence;
    • Demonstrating high quality standards and striving for continuous improvement in one's own work;
    • Expecting high standards of performance from others;
    • Viewing products and services from a global perspective with world-wide standards as the benchmark for quality.